Returns and Refund
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights are set out in the Consumer Contracts Regulations 2013 but there are some exclusions that apply. In particular, this applies to digital content after you have started to download or stream it.
If you have bought but not downloaded the Digital Edition of our books you have 14 days after the day, we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If you have you bought the Hard cover Edition you have until 14 days after the day you receive delivery to change your mind.
We will pay the costs of return if the products are faulty or misdescribed or if you are ending the contract because we have told you of an upcoming change to our books or our terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.
When we give you a refund, we will refund you the price you paid for the products, including delivery costs, by the method you used for payment. However, in some circumstances we may make deductions from the price to reflect any reduction in the value of our books and if it has been caused by your handling them in a way which would not be permitted in a shop.
Late or missing refunds
All refunds will be made using the original payment method used less any transaction fees incurred by us as a result of your cancellation. If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us using admin@lifetreatment.co.uk.